The Service Provider reserves all rights to the entire content on www.cotimerch.store for all parts thereof. The website is protected by copyright by the 1999 LXXVI. Copyright Act, including the “COTIMerchStore” and the www.cotimerch.store domain name. Any content may be received or used only with the prior written consent of the Service Provider.
Conversely, unauthorized use will result in legal consequences!
Please be advised that you, as a consumer, by using the website available at www.cotimerch.store or by registering you acknowledge and accept our Terms and Conditions (hereinafter referred to as T&C). If you are a customer or user of our webshop, please read our Terms and Conditions carefully. Use our services only if you agree with all of the points and consider them binding.
This document is only available in electronic form. The contract is governed by the Civil Code (Act V of 2013) and is considered to be a distance contract.
Effective as of February 01, 2020.
Consumer: a natural person acting for purposes outside the scope of his or her self-employed activity and economic activity, who purchases, orders, receives, uses or commercializes commodity-related goods, offers
Business: a person acting in the profession, self-employment or business (Service Provider)
Product: All movable property that is included in the offer of the Webshop and subject to the contract
Online Purchase Agreement: A contract of sale under which a business or its intermediary offers goods or services for purchase through a website or other electronic device, and the consumer orders the goods or services through that website or other electronic device
Consumer contract: a contract between the Service Provider and the consumer
Distance contract: A consumer contract without the simultaneous physical presence of the parties, contracted by the contracting parties solely with distance communication between the parties.
Acceptance and validity of the T&C:
By purchasing goods or services or by simply entering the Webshop you agree to the terms of our Terms and Conditions. By placing an order, a contract is concluded between the Service Provider and the user of www.cotimerch.store, which is fully covered by this T&C. You must accept the T&C before finalizing your order.
If the user does not accept the T&C, he / she will not be able to use the services of the Webshop and will not be able to place an order.
Within the framework of the law, the Service Provider is entitled to change the provisions of this T&C, which are valid from its appearance on the website (but do not affect the orders already submitted). Therefore, we recommend reading the T&C before each purchase.
In matters not regulated by this T&C, the Hungarian legislation is applicable, in particular the Civil Code (Act V of 2013) and the 45/2014. (II. 26.) Government Decree. In the event of any legal defect or invalidity, the remainder of the contract shall remain valid.
Online Purchase Contract:
If the user places an order through the Webshop and the Service Provider confirms the order by e-mail, an online sales contract is concluded between the buyer (consumer) and the Service Provider. (If the order confirmation email is not received by the buyer within 48 hours, the buyer will be exempt from the offer obligation, will not be obliged to buy the ordered product, or use the service.)
The User accepts that the contract shall be deemed to be a distance contract, which is governed by the provisions of this T&C and is governed by the Hungarian law.
The contract is terminated by the mutual fulfillment of the services.
Products to buy
The essential features of the products you can buy in the Webshop can be viewed by users on the product presentation pages, which can be accessed by clicking on the products indicated in the “Merchandise” Menu.
Warning: The information on the product specification is provided for information only and is not intended to be exhaustive. The images displayed may differ from the actual ones, and in some cases are only for illustration.
The displayed products can only be ordered online through the Webshop, with delivery by courier.
The prices shown in the Webshop are gross prices but the prices do not include the shipping fees. For more information on shipping costs, please check our “FAQ” under the “Contact Us” Menu.
No separate packaging costs will be charged.
Proceeding with a wrong price
In some cases (e.g. due to technical issues) the price might be incorrect, or the operator may indicate a defective price on a product in the Webshop. In this case, we are unable to sell the product at a wrong price and, even if confirmed, the acceptance of the offer won’t qualify as a contract between the user and the Service Provider. In such cases, we will offer you the real price instead of the wrong price, which you may refuse on the basis of unilateral withdrawal from the contract.
The process of ordering
Note: Registration is not required to place an order.
- You can place the product in your cart by clicking on the cart / “Add to Cart” button
Just browse and click on any of the products you want to add to your cart. You can choose the product and decide how many items you want to buy. Click the “Add to Cart” button and the product will be added to your cart. Please note that the product won’t be purchased immediately and can be removed from the cart at any time.
- Edit the contents of the cart, finalize the order
You can check and edit the contents of your cart using the “cart menu”. You have the opportunity to view and modify the quantity of items you want to order and delete the entire contents of your cart. If you want to pay, click the “Go to the checkout” button to finalize your order and fill in the necessary information to complete the purchase.
- Confirmation email
Once you have finalized and placed your order, we will send you an email confirmation email containing your order details. If you do not receive a confirmation email within 48 hours, your order has not been accepted. In this case, please contact us via the contact details provided.
Once your order has been processed, your product will be shipped and you will be notified via email.
The customer may request the cancellation of the registration at [email protected] e-mail address.
Processing your order
Orders are processed continuously, but usually after the order is placed we confirm the order by email with which the sales contract is concluded between you and the Service Provider.
After the order is placed, the buyer is bound for 48 hours. The buyer will then be exempt from this obligation if the Service Provider fails to confirm the offer within 48 hours.
If the product is not in stock, you will not be able to place your order. In such cases, we try to get the product you want to buy as quickly as possible, but it can take up to several weeks.
Note: We do not accept any liability for any changes to the ordered product due to prior notice to the supplier or for reasons beyond its control. But we will do our best to inform our customers properly.
You can order online via the Webshop using one of the following payment methods:
- bank card payment is available to the listed valid cardholders via PayPal: VISA, MasterCard, Maestro, American Express and Discover Network
- 50+ cryptocurrencies are accepted including Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC), Dai (DAI), USD Coin (USDC) and USDT via NOWPayments (the full list can be found here)
All forms of payment are secure, but be sure to use a secure internet connection.
The invoice will be delivered to our customers upon delivery. We ask you to check the package on delivery and if you have any damage on the product or if you have a missing one, please ask for a record and do not take the package. We cannot accept a complaint without a record.
The default prices are in USD, but our products can be purchased with any currency.
We ship worldwide except Cuba, Iran, Crimea, Syria, and North Korea because of legal restrictions or shipping carrier limitations. This list may change periodically. We provide tracking for all of our shipping methods, but please note that the quality of tracking may differ for some local carriers.
Our API automatically calculates the live shipping rate per country and items for your convenience and we offer free worldwide shipping on orders above 100$.
We process the orders and fulfill all our products on demand in about 2-5 working days. Standard shipping is about 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally.
To estimate when you get your order, add our fulfillment time to the shipping time.
The delivery deadline is for information only. By accepting the T&C, you acknowledge that the Service Provider excludes all liability for any damage caused by exceeding the specified delivery time.
We don’t offer returns (except with a termination notice) and exchanges, but to customers that receive a missing, wrong or damaged item we can issue a refund. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.
The reality of the data provided
Please ensure that the information you provide is accurate, as the invoice will be issued and the product purchased will be delivered based on this information. You can change your data before finalizing your order.
The Service Provider reserves the right to expose the Customer to damages and costs resulting from inaccurate data entry, and excludes any liability in connection with it.
Complaint handling and enforcement
The consumer may give oral or written notice of any complaint about the Service Provider’s activities, at the following contact points: [email protected] or +36 30 401 7835.
The Service Provider will immediately examine the oral complaint and remedy if it’s necessary. The Service Provider shall provide a written, substantive response to the written complaint within thirty days of its receipt, and possibly justify its rejection of the complaint.
If the complaint is rejected, you may initiate the conciliation body’s proceedings with the conciliation body at the seat of the undertaking:
- Tolna County Conciliation Board
- Address: 7100 Szekszárd, Arany J. u. 23-25.
- Phone: +36-30-664-2130
- Fax: +36-74-411-456
- E-mail: [email protected]
Other territorially competent conciliation bodies: www.bekeltetes.hu/index.php?id=testuletek
Other enforcement options:
- consumer protection authorities to complain about violations of consumer rights (competent district offices: http://jarasinfo.gov.hu/jarasok-lista)
- enforce the claim in court by a judicial procedure
Please note that the Service Provider has no Code of Conduct according to the law on 2008 XLVII. Act on the Prohibition of Unfair Commercial Practices against Consumers.
Online dispute resolution platform
Customers have the opportunity to complain about goods or services purchased online and to resolve any disputes through an independent dispute resolution body.
Availability of online dispute resolution platform:
Right of withdrawal / termination notice on 45/2014. (II. 26.) Government Decree
You have the right to withdraw from this contract within 14 days without any justification.
The right of withdrawal / termination period expires in 14 days from the date of receiving the product by you or a third party other than the carrier.
If you wish to exercise this right, you must provide a clear statement (e.g. by post, fax or e-mail) containing your intention to cancel / terminate the contract to Maurice Deuss, Hungary, 7020 Dunafoldvar, 13 Rakoczi Street, [email protected] For this purpose, you may use the attached statement.
You will exercise your right within the deadline if you send your cancellation / termination notice before the deadline specified above.
Sample termination notice statement
The right of withdrawal shall be deemed to be enforced within the deadline if the consumer sends the declaration within 14 calendar days. It is for the consumer to prove that he has exercised his right of withdrawal in accordance with this.
Please fill out and return only if you intend to terminate the contract.
To: * (include the business name, postal address, and, if available the phone number, fax number, and electronic mail address)
I hereby declare that I am exercising my right of withdrawal / termination in respect of the contract for the sale of the following product(s) or the provision of the following service:
Date of contracting / date of receipt: * (mark the applicable)
Consumer s) name:
Address of consumer(s):
Signature of consumer(s): (on paper only)
Effects of withdrawal / cancellation
If you withdraw from this contract, we will issue a refund not later than 14 days after receiving your cancellation declaration, including shipping costs (but excluding any additional costs incurred by us). The method of payment used for the refund is the same as the one used in the original transaction, unless you consent to the use of another payment method. Due to the application of this refund method you will not incur any additional costs.
We may withhold the refund until you have returned the products, or you have not verified that it has been returned: the earlier date of the two must be taken into account.
You are obliged to return the products to us (Maurice Deuss, Hungary, 7020 Dunafoldvar, 13 Rakoczi Street) without any undue delay, but no later than 14 days from the date of notification of the termination notice. The deadline is considered to be met if you send the product before the 14-day deadline. You will need to bear the direct cost of returning the product.
Annex 3 of Government Decree 45/2014 (II 26.) – Sample information on liability for defects, product liability and warranty
- Liability for defects
In which cases are we held liable for defects?
In case of a defect in performance by the Service Provide, you may make implied warranty claims according to the provisions of the Civil Code.
What rights can you enforce based on our liability for defects?
You may make the following claims at your discretion:
You may request that the Product be repaired or replaced, except if it is impossible or would entail an onerous surplus cost for the business compared to the fulfilling other claims. If you did not or could not request a repair or replacement, you may claim a pro rata reduction of the price paid or have the defect repaired yourself or have it repaired at the cost of the business, or – ultimately – withdraw from the contract.
You may switch between your rights under liability for defects but you shall bear the cost of that switch, unless it was justified or done for a reason due to our business.
What is the deadline for making claims for liability for defects?
You shall give notice of the defect immediately after becoming aware of it but no later than within two months of becoming aware of the defect. Please note you may not enforce any rights concerning our liability for defects after a period of two years from the date when the contract was delivered; all such claims shall lapse.
Who to make the claim to?
You may make claims concerning our liability for defects to us.
What other conditions are there for enforcing such claims?
Other than giving notice of the defect, there are no other conditions for making claims for liability for defects within six months of delivery, provided you confirm that the product or service in question was delivered by the Service Provider. On the other hand, after six months have elapsed since delivery, it will be up to you to prove that the defect detected by you has existed already at the time of delivery.
- Product liability
When can you hold us liable for the product?
In case of a defect of a movable object (product), you may exercise your right specified in Clause 1 or a product liability claim.
What are your rights under a product liability claim?
The only product liability claims you may have are claims for repairing or replacing the defective products.
When is a product deemed to be defective?
A product is deemed to be defective if it fails to comply with the quality requirements in effect at the time it is released to the market, or if it does not have the features included in the product description provided by the manufacturer.
What is the deadline for making product liability claims?
You may make product liability claims within two years of the date when the product is released to the market by the manufacturer. Your right will lapse after this deadline.
Who to make the claim to and what other conditions are there for making the claim?
You may make product liability claims only to the manufacturer or distributor of movable objects. In case of making a claim under product liability, you will have to prove that the product was defective.
When can the manufacturer (distributor) be released from product liability?
The manufacturer (distributor) shall be released from product liability only if it is able to prove that:
– it did not manufacture or distribute the product in the framework of its business activities, or – the defect was unrecognisable using the technology available at the time of releasing the product to the market, or
– the product defect arises out of the application of legislation or a statutory requirement.
The manufacturer (distributor) needs to prove only one of these reasons to be relieved.
Please note that you may not make parallel claims for liability for defects and for product liability on account of the same defect. However, if you successfully make a claim under product liability, you may make claims for liability for defects in respect of the replaced product or repaired component.
Under the Government Decree 151/2003. (IX. 22.) on the compulsory guarantee for certain durable consumer goods we do not provide a warranty on our products.